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Rockbridge Search & Recruitment 13/09/2021

Chief Operations Officer (COO)

Ref #: 343
Location: Mississippi Mississippi 39201
Salary: $150k-$200k
Sector: Cannabis
Type: Permanent
  • Develop and execute the operations strategy in areas of cultivation, manufacturing and, resulting in a best-in-class products and services, while establishing current and long-range objectives, plans, policies, goals, with executives, staff, and Board members.
  • Develop and cascade organization strategy, mission, and vision throughout company and to all staff; implement appropriate processes and practices to align personnel with company goals.
  • Develop and directly support operations vice presidents and directors, act as liaison with the executive management team and operational leaders.
  • Drive performance measures for the operation across company; regularly communicate company strategy and changes while overseeing the proper execution of established operation procedures.
  • Oversee the company-wide operations of grower/processor, dispensaries, and related business services, and advise operational teams on development of strategies, supplier and sourcing relationships, logistics, and other function areas, on all mutual issues and in prioritization of needs.
  • Collaborate with compliance leader on quality and service standards, quality assurance processes, and compliance on all policies, standards, and values.
  • Implement strategies for optimal productivity in enterprise operations through operational excellence, process improvement, and consistent resolution of challenges, with attention to quality, staffing, inventory management, and financial control.
  • Establish process for labor optimization in operations while effectively managing overall variance to payroll budget.
  • Oversee all aspects of operations with an excellence in quality and customer-first mentality and an intense focus on company culture and ethics, products, customer service, growth, and brand standards.
  • Ensure customer needs are met with effective solutions.
  • Continually assess with technology leader the tech roadmap and implementation and adjust based on customer and business needs.
  • Assess business trends and actively support team to drive company growth and business initiatives.
  • Impact key performance metrics through effective leadership, and provide guidance to achieve goals and profitability targets.
  • Accountable for controllable cost versus plan and the identification of company-wide continuous improvement opportunities.
  • Build credibility and foster confidence with Board through effective communication of status of key initiatives and health of the company.
  • Lead initiatives, strategies, and other specific projects assigned by the CEO.


  • Minimum of a bachelor’s degree required. MBA strongly preferred.
  • 10+ years of consumer products and/or health and wellness, retail, with operational experience.
  • 10+ years of management experience which must include operations, profit and loss, and customer-facing strategies in a fast-paced, complex, and/or regulated environment.
  • Considerable exposure to retail cultures focused on well-developed standard operating procedures and management and employee training programs.
  • Ability to understand competitive landscape and trends and execute strategies accordingly.
  • Experience and proven track record in meeting/exceeding financial and operational goals in a competitive, dynamic environment.
  • Work history that demonstrates stability, progressive responsibility, and willingness to accept new duties.
  • Exceptional leadership, team building, communication, and interpersonal skills.
  • High level of integrity and a strong work ethic.
  • Outstanding track record of accomplishing business objectives.
  • Proficiency in computer usage including MS Office applications, email, scheduling software, online conferencing, and more.
  • Ability to develop, analyze, and interpret key performance metrics, and read, analyze, and interpret financial reports relating to operational and performance metrics.
  • Strong problem-solving skills including anticipatory thinking and the ability to work well under pressure while maintaining a calm composure.
  • Demonstrated ability to work comfortably and effectively within a diverse, multicultural, multigenerational environment.