Lompoc & Yosemite, CA

Responsibilities

• Utilizes facts and resources to approve processing of warranty claims within delegation of authority.
• Escalates high dollar and exceptional claims through the appropriate process.
• Tracks and reports costs for corrective work to appropriate personnel to ensure costs are catalogued for reimbursement where appropriate.
• Provides hands-on support, interpretation of warranty policy, guidance on pricing and warranty claim processing, system expertise, and ad-hoc training daily for project teams and business lines to enable sales of additional extended warranties.
• Respond to emergencies ensuring scheduled plans are clearly communicated and followed-up with both internal and external clients.
• Oversee and manage special projects.
• Work with project team to obtain understanding of project prior to Close-out.
• Collaborate and effectively communicate with clients, owners, subs, and staff.

Qualifications

• 5-7 years’ experience in construction industry, building/facilities operations.
• Proven ability to manage elements of the project management construction cycle profitably and with strong client outcomes.
• Prior experience in a service-related role with direct client contact.
• Construction related degree or equivalent experience.