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Underwriter II
Our Underwriter II will apply their expertise daily to provide constant, top-quality and highly responsive service to successfully handle a wide range of inquiries and/or issues from many different people, including policyholders, agents and other Company team members.
Underwriter II handles a wide array of policy review and issuance tasks and handles the more complex or specialized product lines, coverage reviews and/or higher value premiums, requiring extensive experience in residential homeowners underwriting product lines and a high level of professional and analytical skills.
- Reviews, underwrites, issues, endorses, reinstates, cancels, and renews policies within assigned territory(ies) and/or program(s) per governmental regulations and within Company underwriting guidelines, quality expectations and defined timeframes.
- Performs and/or oversees a wide range of advanced underwriting duties and makes informed, sound and well documented decisions on underwriting issues that are "outside" standard guidelines.
- In accordance with Company mission, values and goals, establishes, and maintains positive, service-oriented, and collaborative working relationships with assigned Agents and Company(ies) and/or other external business contacts.
- Positively represents Company in interactions with and provides exceptional customer service to Agents, Company(ies), policyholders and/or other business contacts, as applicable.
- Applies advanced underwriting knowledge, experience, and expertise to respond to external contacts' requests and/or inquiries.
- Via the regular communication of underwriting information and insight, works closely and collaboratively with Sales, Product Development, Claims and other applicable team members to assist in ensuring assigned territory(ies) and/or program(s) profitability and success.
- Dynamically enhances Company's success by taking advantage of learning and development opportunities and personally integrating positive actions to improve individual performance.
- Coordinates, oversees, participates in and/or carries out "special" projects either independently or as a group, as appropriate.
Quality- Oriented; Detail-Oriented; Self-Starter; Team Player; Multi-Tasker; Adaptability; Flexibility; Strong Work Ethic; Positive "Can Do" Attitude; Collaborator; Financially Oriented; Service-Oriented.
Strong skill sets in the following areas:
Decision-making; time management/working under tight deadlines; information and financial analyses; organization; problem analyses/solving; active listening; oral and written communication; interpersonal communication; keyboard entry speed of 45 WPM or more.
Strong knowledge of:
Various personal lines products, including residential homeowners and personal umbrella products; technical and advanced underwriting principals, practices and processes related to processing personal lines products; risk segmentation; insurance pricing; basic tenets of business planning and strategy; business writing, grammar and punctuation rules; telephone and email business etiquette rules; desktop computer operations; standard business software and web-based engine operations (e.g., Microsoft Word, Microsoft Excel, Microsoft Outlook and Internet Explorer).
- MS Access and MS PowerPoint a plus.
- Licenses, Education and/or Experience Bachelor's Degree or equivalent related work experience.
- 4+ years of prior personal lines underwriting and/or other industry-specific and related experience.