New York City, NY

• Offers Escrow Deposit programs to meet the needs of commercial customers and businesses.
• The ideal candidate will help working with platforms, strategy and monitoring the overall Escrow programs, including development of product strategy, ideation, road-map creation, and reinforcement of the current operational framework across the Web Platform
• The Escrow Product Specialist position must contribute to complex aspects of a project including servicing and enhancing the client experience.
• Work with business teams to increase cross-sell by assessing product demand/client needs of existing clients and opportunities to increase sales through new client acquisition.
• Supports sales division to acquire new business and reach deposit goals.
• Help onboard and train new customers on Web Escrow platform.
• Coordinate responses for internal and external partners by having a strong client service mindset.
• Provide ongoing training sessions for Sales and client facing groups.
• Interface and coordinate with processing teams in operations, technology, and business lines for client issues, troubleshooting of problems and identified/necessary product and process enhancements.
• Work with process owners and Manager to create and maintain strong procedures/job aids delineating roles and responsibilities, with specific deliverables and timelines for processes related to Agiletics/Web Escrow.
• Provide enhancement/remediation recommendations to mitigate future risks to products and platforms.
• Maintain organized retention of documentation.
• Contribute to product strategy and development/maintenance of a detailed roadmap.
• Help lead end-to-end product development/innovation for Web Escrow Portal and deposit program.
• Determining integration points across business lines and external partnerships to enhance platform capabilities.
• Independently structure own work tasks and work collaboratively with partners (internal and external)
• Provide recommendations for ways to create additional value from new offerings.
• Interface as one of the primary contacts for the Bank with the Agiletics/Web Escrow vendor
• Prepare and present product update presentations to relevant parties, including senior management and business lines.
• Structure and oversee quantitative analytics using data sets.
• Victims of domestic violence, sex offenses or stalking.
• Employees with religious observance and practice obligations.

• We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us.
• The expected annual salary for this position is between $125,000 and $185,000 at the start of employment.
• A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience.
• In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement.

• Collaborate with technology partners on product development lifecycle.
• Support other Treasury Management related products (e.g. Cash Management, cards, F/X) in an overflow/back-up capacity.
• Ensure work aligns to the overall initiative objectives and strategic priorities.
• Jack Henry Agiletics / Web Escrow subject matter expertise is required.
• Salesforce and Silverlake user experience and or similar environments required.
• Ability to deliver software development/integration projects that cover front-end, backend, online and offline processes is required.
• Previous Escrow platform development, product management/development is required; minimum 5 years of relevant experience.
• A track record demonstrating a high level of personal initiative, strong work ethic, proactively setting and achieving challenging goals, ability to work independently, ability to manage multiple tasks simultaneously, and demonstrating entrepreneurial leadership.
• Must have excellent and efficient skills using MS Excel and PowerPoint tools.
• Bachelor’s degree required with strong academic background or Masters in data science and development helpful.
• Pregnant individuals and/or individuals with pregnancy or childbirth-related medical conditions.