???? Salt Lake City, UT
???? $80,000 – $120,000 + Comprehensive Benefits Package

Build the Backbone of Service Excellence

In construction, the spotlight often shines on groundbreakings and ribbon cuttings—but the real legacy lives in what happens after the dust settles. That’s where you come in.

We’re seeking a knowledgeable and highly organized Service Manager to lead post-construction service operations with precision, professionalism, and a relentless commitment to client satisfaction. This role is equal parts strategist, problem-solver, and relationship builder—owning the lifecycle of service, warranty, and maintenance work across a diverse portfolio of projects.

If you thrive on turning punch lists into polished finishes and transforming client issues into lasting partnerships, this is your stage.

What You’ll Do

Lead Service Operations

• Oversee all service and warranty work for completed construction projects, ensuring timely, cost-effective, and high-quality execution
• Develop, implement, and continuously refine service processes, workflows, and response protocols
• Manage incoming service requests, triage priorities, and assign resources with surgical precision

Client Experience Champion

• Serve as the primary point of contact for clients post-project completion
• Build strong, trust-based relationships by delivering responsive, solutions-oriented service
• Handle escalations with professionalism, turning challenges into opportunities for long-term loyalty

Team & Vendor Leadership

• Supervise and support service technicians, coordinators, and subcontractors
• Coordinate with internal project teams, field staff, and external trade partners
• Ensure all service personnel uphold company standards for safety, quality, and professionalism

Financial & Operational Oversight

• Track service-related budgets, costs, and billing to ensure profitability and transparency
• Prepare and manage service contracts, proposals, and change orders
• Analyze service trends and data to improve efficiency and reduce recurring issues

Quality & Compliance

• Ensure all service work complies with project specifications, codes, and safety regulations
• Conduct site visits and inspections to verify workmanship and client satisfaction
• Maintain accurate documentation of service activities, warranties, and resolutions

What You Bring

• 5+ years of experience in construction, service management, or warranty administration
• Strong understanding of commercial and/or residential construction systems and processes
• Proven ability to manage multiple service requests and deadlines without losing detail or momentum
• Excellent communication skills—able to translate technical issues into clear, actionable solutions
• Experience leading teams and coordinating subcontractors in a fast-paced environment
• Financial acumen with the ability to manage budgets and control costs
• Proficiency in construction management or service software platforms

What Sets You Apart

• You see problems as puzzles, not headaches
• You balance urgency with accuracy—fast, but never sloppy
• You lead with accountability and follow through like it’s a personal signature
• You understand that great service isn’t reactive—it’s proactive, preventative, and relationship-driven

Why Join Us?

• Competitive salary range of $80K–$120K
• Robust benefits package (health, dental, vision, retirement, PTO)
• A collaborative, growth-focused team environment
• Opportunity to shape and elevate a critical function within the organization
• Stability, reputation, and a pipeline of meaningful projects

If construction is the art of building, then service is the art of standing behind what’s built. This role owns that promise.